A For only the brand of cameras sold by ESET and Westshine, please send an email to semon@esetcctv.com for assistance. We will provide reset instructions.

A Please refer to question #3 in this FAQ to send a photo of the version for a possible update.

A Step1: Install VLC player in your computer. You can use other players following similar configuration settings.
Step2: Go to Media->Open Network Streaming from the file menu once you open VLC Player.
Step3: Enter a network URL in the following format:
   rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?
   These are the components of the URL formation you should change to match your network:
   192.168.10 is IP address
   554 is the RTSP port
   admin is user name
   password is your password
   Channel=1 is Cam1
   stream=0.sdp? is main stream (steam=1.osdp? is the Sub-stream)

A Step1: Confirm your IP camera support the Onvif protocol.
Step2: Connect the IP camera to same router that is connected to the DVR. For more advanced networking setup on a subnet that is different between IP camera and DVR, please check with your router manufacturer and/or administrator.
Step3: Go into DVR console Main Menu->System->Digital->Channel Type-> Choose IP channel mode
Step4: Channel set->Quick Set->Search and add camera IP address to list based on Onvif protocol. You may need to provide the prompt for the username and password of the IP camera being setup depending on your camera capabilities.

A Step1: Set Motion Detection recording mode in the Record Menu.
Step2: Go to Main menu->Alarm- Motion detection-> Click Enable and configure recording per channel. Please be aware that the ‘All’ selection configures all channels identically. You will need to adjust the channel recording per channel properly individually.

A Step1: Have your device set up with the software to connect to the DVR.

1. PC: Use Internet Explorer and navigate to www.xmeye.net and follow the login instructions by using your device serial number. You will also need to download and install a plug-in that will be prompted at first use. Other browsers are not yet supported. You can also use the included CMS software on the CD.
2. Mac: Install the VMS software provided on the VD.
3. Smartphone: Download the XMEye app available from the Google Play for Android products and AppStore for Apple products. We recommend using login by Device using the serial and admin password of the device.

Step2: Be sure to have your DVR connected via ethernet to your router, that it has an IP address with a valid gateway to the Internet.

A Step1: Connect a network cable to the DVR. Go to the DVR Main Menu->Network menu to configure the IP settings. You can select DHCP to have your DVR get an IP from your router automatically, which can change on reboot or set a static IP that will not conflict with your other devices. Refer to your router manual on setting IP ranges for DHCP use for setting up a static IP outside the DHCP range on the same subnet.
Step2: Back to Main menu-Info-Version ,check the Nat status . If status is connected ,means network is ok;if status is probing ,you need check network setting again .

A Step1: You must install a hard drive to record video. We recommend Western Digital Purple or Seagate Skyhawk surveillance hard drives.
Step2: Go to the Record menu to fine tune recording settings. The default recording mode with a hard drive is constant 24 hour loop recording.

A From the DVR console, navigate from the Main Menu->Advanced->Restore. Choose ‘All’ to default setting.

A If you forget your login password, reboot your DVR and retry typing your password 3 times from the DVR console with a monitor connected. The screen will display a QR code. Take a clear photo of the DVR screen with the QR code and send the photo to semon@esetcctv.com for a reply with a valid password.

A Step1：Check that your camera has a properly seated and connected data cable at the camera and DVR ends, and a properly seated power supply. Rule out that the power supply is faulty by trying the power supply with another working camera.
Step2： Check the camera resolution. If camera resolution is higher than the DVR resolution, camera will not produce a picture. (e.g. 5MP camera connecting to 2MP DVR. 5MP camera need to connect to 5MP or better DVR). The camera resolution must be equal or less than the DVR set resolution.
Step3：Try changing the camera signal mode from the DVR Console main menu bar. The DVR can support and mix and match cameras of different modes per channel: HD-TVI, AHD, HD-CVI, Analog. On a per channel basis, the DVR must have a matching mode to the camera to produce a color picture.

A You must do this from the DVR connected with a monitor and mouse at the console. At the console main menu, adjust the camera signal to CVI or TVI. Your DVR and camera will not work if you signal formats are not compatible (e.g. DVR supporting NTSC and your camera supporting PAL)

A Please power cycle and cold boot your DVR without the network cable attached. You’ll need to set a new password and go into DVR Main Menu->Info->Version. Take a photo of the version menu and send the photo to semon@esetcctv.com. We will send updated firmware and instructions on how to upgrade.

A Step1: Check that the hard drive SATA data and power cables are properly connected and seated. Try a different data cable if the one provided does not work with your selected hard drive.
Step2: Some hard drives require more power. You may need to purchase a 12V/5A power adapter for the DVR, which is widely available with a standard plug for CCTV devices.
Step3: Some DVRs have two hard disk ports. We recommend you try to install and boot one hard drive at a time and not to mix and match different model hard drives.
Step4: Some SATA hard drives may not be compatible with the DVR. We recommend you to have a surveillance hard drive already available that is tested working on a standard computer to be installed. Surveillance hard drives have special firmware optimizations made specifically for writing video 24x7 that standard hard drives do not have.

A Step1: Check to ensure DVR is powered on, fully booted and you’re at the main menu.
Step2: Check DVR to Monitor cabling, such as the HDMI cable. Try a different HDMI cable to rule out cable incompatibility.
Step3: Check the monitor resolution. The default DVR output resolution is 1280*1024, which may not be supported by your monitor. To resolve this, these are solutions you can try:

1. You may need to try a different monitor that supports the output resolution or
2. Connect the DVR directly to your PC using an RJ45 cable. Disable your PC WiFi and change your PC network card IP address to 192.168.1.2. Using Internet Explorer, point the URL to 192.168.1.10. Download and run the plug-in installation. Once you log into your DVR, you will then be able to adjust the resolution from the configuration menu. Please note the default user name is admin with a blank password if this is your first time turning on the DVR.

A How do you upgrade the NVR Firmware?

A For IP cameras of other brands, please refer to its respective instructions provided by their manufacturer. You will need to provide the firmware version of your camera for us to send you the latest firmware. You can find the firmware version by logging into your camera to DeviceCfg->Setting->Info->Version. Take a photo and send the photo to semon@esetcctv.com for a reply with updates.

A Step1: Install VLC player in your computer. You can use other players following similar configuration settings.
Step2: Go to Media->Open Network Streaming from the file menu once you open VLC Player.
Step3: Enter a network URL in the following format:
             rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?
             These are the components of the URL formation you should change to match your network:
             192.168.10 is IP address
              554 is the RTSP port
              admin is user name
              password is your password
              Channel=1 is Cam1
              stream=0.sdp? is main stream (steam=1.osdp? is the Sub-stream)

A Step1: Confirm that the NVR and IP camera both support the Onvif protocol.
Step2: Connect IP camera and NVR to the same router under the same subnet. For more advanced IP networking arrangements, please ask for assistance from your LAN administrator.
Step3: On the NVR console, navigate to the Main menu->Channel Set
Step4: IP channel->Quick Set->Search and add camera IP address to list based on the Onvif protocol. You will need to have the IP Camera’s username and password handy.

A Please note that you must have IP Cameras that supports the Onvif protocol. Otherwise, the motion detection will not work. Your NVR also needs to support the Onvif protocol if it is not an ESET or Westshine brand model.
Step1: Set motion detection record mode on your NVR. Refer to its instructions on how to do that.
Step2: Enable video motion on the IP camera by going to DeviceCfg->Setting->Alarm->Video Motion - Click Enable
Step3: Fine tune by choosing the corresponding channel to set sensitivity and motion region. This step is optional.